At Swope Health, you have the right to:
- Receive compassionate and respectful care. We offer care regardless of age, sex, race, national origin, religion, disability or communicable disease.
- Be well informed: You can talk with your caregiver about your diagnosis, treatment, and chances for recovery in words you can understand. This includes the specific treatment, risks, benefits, and side effects.
- Know the names and roles of the people you interact with at Swope Health.
- Include or exclude family from participating in your healthcare decisions (in accordance with applicable laws).
- Privacy and confidentiality of all records relating to your healthcare, except as required by law or third-party payment. Only those individuals directly involved in your care have access to your information. You have access to your medical record, and you can update the information if it is incorrect.
- Access protective services or information regarding protective services for help for child abuse, elder abuse, or domestic violence.
- Expect us to respond reasonably to your requests for care. Swope Health will serve you in a way that aligns with the urgency of your case. Swope Health is not an emergency facility, and may transfer you to another medical facility.
- Refuse recommendations for treatment. If you decline, you have the right to understand what may happen as the result of your choice. If you have an advance directive, you may express your choices about future care and appoint someone to make decisions if you cannot speak for yourself.
- Learn about Swope Health’s accreditations and relationships with other healthcare or educational facilities involved in your care. This includes understanding any professional, financial, control or ownership relationships among people who treat you at any location.
- Provide complaints or recommendations: You can fill out feedback forms to Swope Health or to state and federal authorities using the Swope Health Title VI Complaint Form. (Haga el clic aquí para obtener la versión en Español del Formulario de Queja del Título VI.)
Be an active participant in your healthcare!
- Share accurate and complete information about your health, including past illnesses, hospitalizations, medications and other information. Let us know when your information changes.
- Ask questions if you don’t understand or have concerns about any aspect of your care.
- Make informed choices about your care.
- Know and understand your medications and treatments, including why you are taking a medication, how to take it, in what amounts, at what times.
- Respect the commitments we make to each other, including following the recommendations of your healthcare team, scheduling and keeping appointments, and paying for services.